Privacy Policy

1. Information We Collect

Integrity Water Operations Group may collect personal information that you voluntarily provide to us, including:

• Name
• Mailing or service address
• Email address
• Telephone or mobile phone number
• Customer, account, or service-related information
• All information submitted through our website, customer portal, telephone calls, email, or other communications

Our website uses a first-party cookie containing a randomly generated identifier to count page views and estimate the number of unique visitors. The identifier is hashed before it is stored and is not linked to a visitor’s name, email address, telephone number, or precise location. Our website hosting provider may automatically maintain standard server logs, which can include an IP address, browser information, the page requested, and the date and time of access.

2. How We Use Your Information

Integrity Water Operations Group may use personal information to:

• Provide and manage water, wastewater, drainage, and related utility services
• Respond and answer customer questions and service requests
• Provide information and documents related to TPIA and audit requests
• Manage customer service and operational communications
• Maintain business and customer records
• Comply with applicable legal, regulatory, and contractual requirements

3. How We Share Information

Integrity Water Operations Group may share information with service and technology providers when necessary to operate our business and fulfill services. This may include providers that support our communications, customer management, website, and utility-management systems.

These providers may receive information only as reasonably necessary to perform services on behalf of Integrity Water Operations Group or as otherwise permitted by law.

Integrity Water Operations Group does not sell personal information for marketing purposes.

4. SMS/Text Messaging

Integrity Water Operations Group may occasionally use SMS/text messaging through integrated software for conversational or informational communications with individuals who have consented to receive a text message.

For example, while speaking with an Integrity Water Operations Group representative, a customer may request or agree to receive a text containing a website link, requested information, or other information related to the customer's inquiry or service.

SMS messages from Integrity Water Operations Group are not intended for unsolicited marketing or promotional purposes.

Consent to receive SMS messages may be provided verbally during a telephone conversation, in writing, through an applicable online form or customer portal, or through a customer-initiated text message conversation with Integrity Water Operations Group, as applicable.

5. SMS Terms & Conditions

If you consent to receive conversational or informational SMS messages from Integrity Water Operations Group, you may receive occasional text messages related to your inquiry, requested information, account, service, or other communications.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP at any time to opt out of SMS messages.
• You may also contact Integrity Water Operations Group at 281-953-6700 for assistance.

Integrity Water Operations Group will honor applicable SMS opt-out requests. If you opt out of SMS communications, Integrity Water Operations Group may continue to communicate with you through other appropriate methods when necessary to provide requested services or information.

6. Data Security and Retention

Integrity Water Operations Group uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Personal information may be retained for as long as reasonably necessary to provide services, maintain appropriate business records, fulfill operational requirements, resolve disputes, and comply with applicable legal or regulatory obligations.

7. Third-Party Services

Integrity Water Operations Group uses integrated software such as RingCentral, Starnik, etc. as a communications service provider to support certain business telephone and SMS/text messaging functions. They may process information as necessary to provide these services on behalf of Integrity Water Operations Group and maintains its own privacy practices and policies.

Integrity Water Operations Group is not responsible for the privacy practices of third-party websites or services that it does not control.

8. Your Privacy Choices

You may contact Integrity Water Operations Group regarding personal information you have provided to us or to request that certain information be corrected or updated, subject to applicable legal and record-retention requirements.

9. Changes to This Privacy Policy

Integrity Water Operations Group may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or applicable requirements. Updates will be posted on our website with a revised effective date.